What document outlines the responsibilities and ethical standards for VITA/TCE volunteers?

The document that outlines the responsibilities and ethical standards for VITA/TCE volunteers is the Volunteer Standards of Conduct Agreement. This agreement serves as a formal acknowledgment by volunteers of their commitment to uphold the ethical principles and responsibilities associated with providing tax assistance.

It details the expected behaviors, such as maintaining client confidentiality, providing accurate information, and adhering to the program's guidelines. By signing this agreement, volunteers affirm their understanding of their roles and the importance of integrity and professionalism in their service to the community, which is crucial for maintaining the trust and protection of the clients they assist.

Other documents, while valuable for different purposes, do not specifically serve to outline these responsibilities and ethical standards. For instance, Form 13614-C is primarily used as a client intake and interview sheet, the Volunteer Tax Code Manual provides tax law knowledge but does not detail ethical standards, and the Annual Training Manual is a resource for training but does not focus solely on volunteer conduct.