If a VITA/TCE volunteer uses client information for personal gain, what has occurred?

Using client information for personal gain constitutes a serious breach of ethical standards and principles. In the context of the VITA (Volunteers in Tax Assistance) and TCE (Tax Counseling for the Elderly) programs, volunteers are expected to adhere to strict guidelines that prioritize the confidentiality and trust of the clients they serve.

When a volunteer uses client information improperly, it not only undermines the integrity of the programs but also violates the Volunteer Standards of Conduct, which are established to protect client privacy and maintain a high level of ethical responsibility. These standards explicitly prohibit any misuse of client information, ensuring that volunteers do not exploit their positions for personal benefit. This violation can lead to severe consequences, including the loss of volunteer privileges and potential legal repercussions.

The other options do not align with the ethical responsibilities expected of VITA/TCE volunteers, as they suggest justifications for unethical behavior or a misunderstanding of the obligations to clients.